Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Welcome to our website! Please read these Terms and Conditions carefully before using our website, as they contain important information regarding your rights and obligations as a customer.
Definition
“Scent You Own,” “Syo.ie,” “us,” or “we” refers to www.syo.ie. “You” or “customer” refers to anyone using our website or purchasing products or services from Syo.ie.
General Info
By continuing to browse and use it, you agree to comply with these terms and conditions, which govern your relationship with Syo.ie. If you disagree with any part of these terms, please refrain from using our website. These terms apply when you purchase items from Syo.ie.
Privacy Policy
Our privacy policy explains how we collect and use your personal information. You can find it here. It also details your rights to access and modify your personal information.
Intellectual Property
The content on this website is owned by Syo.ie. All rights are reserved. You may store, print, and display the content for personal use only. You cannot copy, publish, distribute, or reproduce any content for business or commercial purposes without our prior consent.
User Registration
When you register an account with us, you can access your purchase history and delivery tracking. We do not store your card details. It’s your responsibility to keep your password secure, and Syo.ie is not liable for any account hacks. While having an account speeds up checkout, it’s not necessary, and you can purchase without one.
Products
All our products are handmade, hand-cut, hand-labeled, and packed. Therefore, sizes, shapes, and designs may vary. Product availability is subject to change, and we cannot guarantee stock. If an item is out of stock, we will contact you to discuss options, including waiting for a new batch, choosing another product, or accepting a refund. We may discontinue products at any time, and prices can change.
Product Descriptions
Syo.ie does not claim that our products positively affect existing physical or mental health conditions. Our product information relates to specific ingredient properties.
Purchases and Payments
We accept the following payment methods:
PayPal
Credit/Debit Card
If your card payment is unauthorized, we will notify you by email, and your order status will change to “on hold.” Orders will be processed once payment is confirmed. All payments are in EUR.
We reserve the right to refuse any order. We may limit or cancel quantities per person, household, or order, including those using the same account or payment method. We also reserve the right to prohibit orders that appear to be made by dealers, resellers, or distributors.
Shipping
Refer to our Shipping Policy for details.
Returns
We take pride in our soaps and inspect all items before shipping. If you’re unhappy with your purchase, contact us at [email protected] for assistance.
Free shipping applies only with a discount. If items are returned and your order value falls below the free shipping threshold, we will reclaim the shipping discount.
Lost or Stolen Packages
We use An Post for deliveries. Please allow 14 days from the shipping confirmation for your parcel to arrive. If your order appears lost, email us at [email protected], and we will investigate. We are not responsible for packages delivered to the wrong address due to an incorrect or incomplete address provided by you.
Damaged Packages
If your parcel arrives damaged, contact us within 48 hours of delivery. We will handle damage claims on a case-by-case basis.
Promotional Policy
We occasionally offer promotions such as discounts, coupons, soap bundles, and free delivery on orders over €50. Promotions are limited to one use per order. For large orders or wholesale inquiries, contact us at [email protected].
Reviews & Comments
As a family-run business, we pour our heart into creating high-quality natural soaps. Customers can leave reviews on our products. If you have an issue, please reach out to us before leaving a negative review, so we can address your concerns. We reserve the right to remove reviews that we consider untrue or malicious.
Wholesales
Products purchased online are for personal use only and are not for resale. For wholesale inquiries, contact us at [email protected].
Feel free to contact us with any questions.
