This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase on www.syo.ie (“the Site”).

Information We Collect

  • Device Information: Automatically collected details about your device, including browser type, IP address, time zone, and cookie data. We also track pages viewed, referral sources, and how you interact with the Site.

  • Order Information: When you place an order, we collect:

    • Name
    • Billing/delivery address
    • Email address
    • Phone number

  • Mailing List: If you opt-in, we collect your name and email for updates. You can subscribe via the form in the Site footer or by checking the subscription box at checkout. Unsubscribe anytime via the link in your welcome email or by contacting [email protected].

We use the Device Information we collect, especially your IP address, to identify potential risks and fraud.

Cookies

We use cookies to improve your browsing experience, divided into two types:

  • Necessary Cookies: Essential for site functionality and security; do not store personal data.
  • Non-Necessary Cookies: Used for analytics, ads, or embedded content. These require user consent.

Use of Personal Information

  • Order Fulfillment: To process orders, including payment, shipping, and order confirmation.
  • Communication: To contact you about your order.
  • Security: Device Information, such as IP addresses, helps us monitor for risks or fraud.
  • Marketing: If subscribed, we use your information to send updates and promotions.

Retention of Personal Information

We retain your data only as long as needed for its original purpose, after which it’s deleted or anonymized. Data is kept for five years to meet legal and contractual obligations.

Sharing Your Personal Information

We share your information with:

  • Shipping Partners: An Post , DHL, UPS,  and DPD handle shipping. See individual privacy policies on their sites.
  • Google Analytics: Tracks site usage. Opt-out here.

We may also share information to comply with laws or protect our rights.

Payment Processing

We don’t store card details. Instead, we use:

Your Rights

European residents can access, correct, update, or delete personal information. Contact us at [email protected] to exercise these rights.

External Links

Our Site may contain links to other websites, over which we have no control. Their privacy practices are not governed by our policy.

Updates to This Policy

Our policy was last updated on 04/11/2024. Future updates will reflect changes in our practices or comply with regulatory requirements.

Contact

For questions, complaints, or more information on our privacy practices, email hello@syo.ie