Returns Policy

  1. Timeframe: Products can be returned within 14 days of receipt for a full or partial refund. Receipt date will be verified using the postal tracking number.
  2. Condition: Returned items must be unopened, unused, and in the original condition and packaging. They must also be re-sellable.
  3. Tamper Seals: Items with tamper-evident seals must have the seals intact.
  4. Contact: Email [email protected] to arrange a return before sending any items back.
  5. Shipping Costs: Buyers are responsible for return shipping costs unless otherwise agreed.
  6. Regulatory Compliance: Returns will comply with all applicable health and safety regulations.
  7. International Returns: Buyers returning items from outside Ireland are responsible for clearing customs and covering any associated duties, fees, or costs.
  8. Refund Adjustments: Refunds may be reduced to cover any costs incurred by the company in retrieving the returned items.
  9. Processing Time: Refunds are processed promptly but may take up to 5 working days.

Damaged Items

  • If a parcel arrives damaged, refuse delivery if possible. If not, notify The Donegal Natural Soap Company within 24 hours by phone or email.
  • Any delivery issues will be resolved promptly.